PETpackers are sturdy 750ml bottles made from recycled PET that can be reused very often. We advise you to reuse these as much as possible by ordering refills
Can I get a new label for my PETpacker?
As we print our own labels we could send these with the order. Please add this to the comments if you'd like this.
Why would I not simply buy the cheaper refills?
You don't need to buy coffee in a PETpacker, but since the refills are sent in flimsy homecompostable baggies we do strongly urge to put the coffee in an airtight container as soon as it has arrived.
You've sent me a plastic bag for the 1kg bulk, not PaperWise?
If you order 1kg ground coffee we prefer to send these in plastic bags which we still have lying around anyways. The PLA where we heat seal the PaperWise bags doesn't go well with ground coffee and it won't seal properly. Feel free to add to the comments if you have a container large enough for the ground coffee. We'd prefer to send the more sustainable PaperWise bags!
Can I track my shipping?
Yes, when we send coffee by mail you will recieve a tracking link as soon as we have printed out your shipping label. For bike delivery the order will be "processing" until we have delivered the package. If you recieve a "order complete" e-mail with bike delivery you can find your order in the mailbox or at a designated location.
How long does it take before my coffee is put on the mail?
In most cases it should be on the mail within 2-3 working days, unless 1 of your coffees is currently out of stock. Then it will be sent on Mondays or Wednesdays
How long does it for my package to arrive? I live outside of Belgium
For neighbouring countries it usually takes 1-2 working days after the status of the label has reached "processing by ...". Other countries are processed by DPD and you can find delivery schedules on their website. Drop us a mail if you need more info